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Terms & Conditions

On this page, you will find our Return Policy, Shipping Policy, and Site Privacy Policy.

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Return Policy
All returns require prior authorization. Please email or call 800-497-3118 for a return merchandise authorization number. Any item returned without authorization will be refused and returned to sender.

Return of Items

You may return items within 6 days of delivery for a full refund. Items that are opened must be returned in their original product packaging and include all original accessories. Shipping charges are non-refundable. Please note: Upon redemption of ThrillingCash rewards, purchases that generated the reward are no longer eligible for return even inside of the 60 day return policy. Furthermore, purchases made using ThrillingCash rewards are non-returnable.

Defective Items:

If you receive a defective item, please email us at or call us at 800-497-3118. Your item will be exchanged for the same item at no additional cost to you. If the item is found to be defective after the 60 day return window, please contact the manufacturer for warranty assistance. Additional fees may be assessed for missing items.

Non-Returnable Items: is unable to accept returns for the following:

• Items without original packaging or missing UPC label

• Speaker brackets and stands

• Accessories valued under $75

• Cables and wire

• Special order merchandise

• Discontinued or clearance merchandise

How do I return my item?

Contact us:
 Email or Call 1-800-497-3118 to request a Return Merchandise Authorization. You must have an RMA number to return an item. Packages received without an RMA will be refused
and returned to sender.

Package it:
 Item must include all accessories (wires, manuals, remotes, etc.) and original packaging. Product missing the UPC label cannot be returned. If an item returned is missing any of the manufacturer’s supplied
accessories or packaging, or if there is obvious damage or visible wear to the unit, reserves the right to refuse the return. All returns are subject to final inspection. The RMA# must be boldly visible on the outside of the box.

Ship it:
 Send product freight prepaid and insured using a traceable service. The return address will be provided when return authorization is issued. is not responsible for lost or damaged product sent back to
us. Please verify with your selected carrier, the proper packaging guidelines to guarantee insured coverage. Free Shipping Policy offers FREE 2nd day express service on all in-stock purchases totaling $99 or more. We guarantee delivery of your order by the end of the second business day. may choose alternate guaranteed shipping services allowing your order to be delivered on or before the two-day guarantee.

If payment is received by 2:00 PM (EST) Monday-Friday, the item will ship the same day via 2nd Day Delivery with guaranteed delivery by the end of the second business day.

If payment is received after 2:00 PM (EST) Friday-Sunday, the item will not ship until the following Monday via 2nd Day Delivery. UPS does not consider Saturdays and Sundays to be business days.

We are also offering FREE UPS Ground Shipping on all orders totaling over $50. Please note, you must select which free shipping service you would like at the time of checkout. Privacy Policy

What information do we collect?

We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.


When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.


We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.


Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.

How do we use your information?


We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:


To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.

To allow us to better service you in responding to your customer service requests.

To quickly process your transactions.To administer a contest, promotion, survey or other site feature.


If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Do we use "cookies"?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard dritve through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

How can you opt-out, remove or modify information you have provided to us?

To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production.

To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

Third party links

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

Changes to our policy

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on August 6, 2003.

Questions and feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.

Online Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions

Please also see our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

Your consent

By using our site, you consent to our privacy policy.

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